STORE TERMS
ONLINE STORE TERMS & CONDITIONS
Skip to Web Terms, Club Terms or Competition Terms
1. THESE TERMS
1.1 These terms govern the sale of products by us and will form the basis of the contract (“Contract”) between us and you (“you”).
1.2 Additional terms govern the sale of Founders’ Club packages (“Package”). Please refer to these terms if you wish to join the Cooper King Distillery Founders’ Club.
1.3 Please read these terms carefully before you purchase products from Cooper King Distillery. These terms tell you how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us.
1.4 When we use the words "writing" or "written" in these terms, this includes emails.
2. OUR CONTRACT WITH YOU
2.1 No part of this website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance will take place when we have received your application or you complete the online checkout process (“Order”), payment has cleared and we have confirmed your Order in writing, at which point a contract will come into existence between you and us. You are responsible for ensuring that the information supplied in the Order is complete and accurate.
3. GOODS, PRICING AND AVAILABILITY
3.1 All pricing information on the website is correct at the time of going online. We reserve the right to modify prices and alter or remove any offers or services without any notice at any time.
3.2 In the event that prices are changed during the period between an Order being placed and us processing that Order and taking payment, the price shall be that displayed during the checkout process prior to payment.
3.3 We reserve the right, but are not obligated, to limit the sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis.
3.4 We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
3.5 We reserve the right to refuse an Order. If we cannot accept your Order we will inform you of this in writing and will not charge you. This might, for example, be because of unexpected limits on our resources which we could not reasonably plan for, because payment has not been authorised or because we find that you are under the legal minimum drinking age. Any sums paid by you in relation to that Order will be refunded within 14 calendar days.
We reserve the right to limit or prohibit Orders that, in our sole judgement, appear to be placed by dealers, re-sellers or distributors.
3.6 Whilst every reasonable effort has been made to ensure that all visual representations and descriptions of goods for sale from us correspond to the actual goods you receive, we cannot be held responsible for variations from such descriptions. This refers only to variations of the correct goods, not different goods altogether.
3.7 We reserve the right to make any changes in the specification of the goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
4. VOUCHERS, TOURS AND PROMOTIONS
4.1 ‘£’ or ‘%’ gift vouchers can be redeemed on our website or in the Cooper King Distillery shop as full or part payment of products, subject to availability. Each voucher will detail a unique ‘promo’ or ‘discount’ code: if purchasing online simply enter the code at the checkout. For all other purchases present your voucher or code to a member of staff and they will apply the discount.
4.2 ‘£’ or ‘%’ gift vouchers are required to be used in their entirety in one transaction; remaining balances are not carried over and no change can be given. ‘£’ or ‘%’ gift vouchers can only be redeemed against purchases made in pounds sterling. ‘£’ or ‘%’ gift vouchers cannot be exchanged for cash and cannot be used in conjunction with other offers or discounts. Gift vouchers do not expire.
4.3 Tour vouchers entitle the bearer to a complimentary standard distillery tour. The voucher must be redeemed online by entering the unique ‘promo’ or ‘discount’ code at the checkout. Vouchers can be used to book onto any available standard tour. Tour vouchers cannot be exchanged for cash or product, or used in conjunction with any other offers or discounts. Tour vouchers are valid for 12 months from date of purchase.
4.4 We are not responsible if any type of voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances. We reserve the right not to accept any vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.
4.5 Tour bookings can be rescheduled or refunded, free of charge, to within 7 days of your booked tour date. For example, if your tour booking is for a Saturday, the latest date you can request a reschedule or refund is the preceding Saturday. No refunds will be given after this point. Bookings can be rescheduled a maximum of two times, after which the booking becomes non-transferable and non-refundable.
4.6 From time to time we may run promotions on our website or in the Cooper King Distillery shop. Only one promotion can be used per order, and a promotion may not be used in combination with any other promotion.
4.7 ‘Free delivery countrywide’ promotions apply to postage of goods within England only. We reserve the right to cancel any order(s) or request payment of additional postage fees if an order has been placed using this promotion, but which requires delivery to another country.
4.8 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
5. PAYMENT
5.1 All payments will be processed in pounds sterling (GBP) by Stripe or Paypal.
6. PRE-ORDER PURCHASES
6.1 Any purchase of an item made before it is available to the general public is deemed a ‘Pre-order’ and will be treated as such. We will endeavour to dispatch all Pre-orders on or after the date shown on the website and/or within the item description. Please be aware dispatch dates may change on Pre-order items due to the nature of our production process.
7. DELIVERY
7.1 UK DELIVERY. Our Standard Delivery is made by Royal Mail or Parcelforce during normal business hours Monday-Saturday, and will be delivered within 3-5 workings days following the day the Order is processed (except for Pre-order items).
Our Speedy Delivery is made by Parcelforce or DHL during normal business hours Monday-Friday, and will be delivered within 2 workings days following the day the Order is processed (except for Pre-order items).
Please note that Orders placed after 12pm Monday-Friday, during the weekend, or during holidays will be processed on the next possible working day. We advise that this is taken into account when choosing your delivery method if you need to receive your delivery rapidly. We do not currently deliver on Sundays or Bank Holidays.
Parcels may require a signature. A card will be left if there is no one at home. A delivery address can be specified if you know you won't be in to sign for your Order.
7.2 DELIVERY ADDRESS. Goods will be delivered to the delivery address supplied at the time of Order unless you have notified us of a change of address. It is your responsibility to ensure the correct information is provided. We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. You will be liable for any additional delivery costs resulting from a change of address and these must be paid for in full prior to the goods being dispatched. You can notify us of a change of address by emailing us at info@cooperkingdistillery.co.uk. We cannot deliver to PO boxes.
7.3 FAILED DELIVERY. In the event that goods are returned to us due to non-delivery, we will attempt to contact you by email or telephone to arrange re-delivery at your expense. If we are unable to make contact with you following all reasonable attempts we shall be entitled to dispose of the undelivered goods as we see fit without liability to you and we shall be released from any future liability to deliver any remaining outstanding goods in connection with your package.
7.4 COLLECTION. We may in certain circumstances and at our discretion agree to hold your goods at the distillery for collection in person. You must contact us in writing if you would like us to do so.
7.5 EXCEPTIONS. Certain areas, including the Channel Islands, Isle of Wight, Scottish Highlands, Outer Hebrides and Northern Ireland will attract higher shipping costs. Please contact us before placing an Order if you require delivery to be made to these areas.
7.6 CHARGES. Charges are based on Order weight, with a minimum postage charge of £1.95. We reserve the right to change these charges at any time.
7.7 AGE RESTRICTIONS. By placing an Order you acknowledge and confirm that you are at least 18 years old if resident in the UK or if outside the UK that you are of the minimum legal age to purchase alcohol in accordance with the laws of your country of residence. We do not accept orders from, nor arrange delivery of alcohol to, any person under the age of 18.
7.8 INTERNATIONAL DELIVERY. We currently do not ship overseas.
8. RETURNS POLICY
8.1 IF YOU HAVE CHANGED YOUR MIND. We hope you will be happy with your purchases. However, if you are a consumer you have a legal right to change your mind within 14 days of receiving the Order confirmation (“the cooling-off period”) and receive a refund, in accordance with the Consumer Contracts Regulations 2013. No refunds can be given after the 14 day cooling off period has elapsed except where goods we supply you are faulty, damaged or incorrect.
8.2 CANCELLING YOUR ORDER. If you have changed your mind and wish to cancel your Order within the cooling off period, please let us know by doing one of the following: (a) complete a return form available here and email it to us at info@cooperkingdistillery.co.uk or post it to us using the address on the form; (b) write to us or email us providing your name, home address, email address, phone number, Order number (if known), Founder number (if applicable) and the date you became a Founder (if applicable).
8.3 REFUNDS. To be eligible for a refund you must return any goods in their original and sealed condition along with the original packaging. You will be responsible for paying the cost associated for returning your item. We recommend you send the goods back to us recorded delivery. Once your return is received and inspected, we will notify you that we have received your returned item and whether you are entitled to a refund. If you are entitled to a refund we will refund the price you paid by the payment method used within 30 days of us notifying you of your entitlement to a refund.
8.4 TOUR BOOKINGS. Please see Section 4 above.
9. FAULTY, DAMAGED OR INCORRECT GOODS
9.1 We hope you will be happy with the goods you receive. However, should you feel it necessary to return an item because it is faulty, different from its description at the time of purchase or different to what you ordered, please contact us at info@cooperkingdistillery.co.uk within 14 days to inform us of the fault or error and to arrange a refund or replacement.
9.2 GOODS DAMAGED IN TRANSIT. We will take great care to pack your Order to ensure that it arrives in perfect condition. Unfortunately, some parcels may incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we suggest that you refuse the parcel, take photographic evidence and ask the courier to return the goods to sender. If you discover the goods are damaged after taking delivery, promptly notify us in writing with photographic evidence of the damage no later than seven days after the date of delivery. Provided notification and evidence is received within this time, we will replace the damaged goods where a replacement is available and bear the associated costs. Where replacement goods are not available, for example, Inaugural Release Whisky, we will refund you the recommended retail price (RRP) of the individual damaged goods and where an RRP is not indicated the refund will be limited to £250 per individual item.
10. PRIVACY
10.1 We will use the personal information you provide to us: to supply the goods to you; to process your payment; and if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
10.2 We will only give your personal information to third parties where the law requires us to do so. For more information please see our Privacy Policy.
11. INFORMATION ABOUT US AND HOW TO CONTACT US
11.1 We are Cooper King Distillery Ltd, a company registered in England and Wales. Our company registration number is 10135055 and our registered office is at The Old Stable, Stillington Road, Sutton-on-the-Forest, York, YO61 1EH. You can contact us by emailing info@cooperkingdistillery.co.uk, or by writing to us at our registered office address. Alternatively call us on +44 (0)1347 808232. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us.